General Provisions

By using this website, you signify that you have read, understand and agree to be bound by these Terms of Service and any other applicable law. Incogex may change this Agreement at any time without any notice, effective immediately upon publication. Your continued use of the website shall be considered your acceptance to the revised Terms of Service.

You must acknowledge and accept the following before using any services provided by Incogex and any partners; The risk of loss in trading or holding any Cryptocurrency can be substantial. You should therefore carefully consider whether trading or holding any Cryptocurrency is suitable for you in light of your financial condition. In considering whether to trade or hold Cryptocurrency, you should be aware that the price or value of Cryptocurrency can change rapidly, decrease, and potentially even fall to zero.

Services & Eligibility

Incogex provides non-custodial services, which means that we do not store your digital assets on deposits and balances. The website facilitates all exchanges through third party partners. At no point during the purchase or sale, will Incogex be in possession or in control of your funds.

We shall not be responsible for any losses caused by transmitting funds to any addresses other than those provided by us. This includes, but is not limited to, human error or phishing attacks.

To be eligible to use any of the services provided by Incogex, you hereby confirm that you meet the following requirements:

• At least 18 years old.
• Only use the platform to transact with funds which you legally own.
• Do not use the platform to undertake any activities which may be illegal in your jurisdiction.
• Agree that Incogex and its partners are not acting as a broker, intermediary, agent or advisor in any capacity.
• Not located in, or are a citizen of, the following nations: USA, United Kingdom, Afghanistan, North Korea, Democratic Republic of Congo, Eritrea, Libya, Somalia, South Sudan, Sudan, Yemen, Iran, Iraq, Cuba, Syria, Mali, Central African Republic, Guinea-Bissau, Lebanon or any country subject to United Nations Security Council Sanctions List and its equivalent.

Processing of Cryptocurrency Transactions

When you are starting an exchange, a corresponding exchange rate is displayed. If you choose the fixed rate option, this rate will stay fixed while the transaction is being performed, regardless of the price fluctuations of the selected currency pair. By choosing the floating rate option for your trade, you allow the exchange rate to change during the processing of the trade according to the price fluctuations of your selected currency pair. In this case, the amount you receive may differ from the initially displayed amount. The maximum deviation from expected rate is set to 5%.

The applicable time for keeping the selected exchange rate and sending the deposit to the wallet address provided will be 30 minutes from the moment of the exchange creation. In case the deposit amount is credited to our wallet address later than 30 minutes after the exchange creation, the exchange rate can no longer be guaranteed and may therefore differ.

In the event that a transaction cannot be processed due to major market disruption or technical issues, we reserve the right to return funds to the original wallet address or refund address provided.

Once a transfer has been executed, it cannot be refunded. If you send less or more than the specified amount, a partial order may be fulfilled, or if this is not possible (due to being outside the minimum and maximum thresholds), the order will instead be refunded, less any transaction fees.

KYC / AML Regulations

Our third party partners reserve the right to request additional information about a user where any activity is deemed high risk or suspicious. Documentation required to satisfy 'Know Your Customer' (KYC) requirements may include, but are not limited to: national ID, international passport, bank statement, utility bill, source of funds documentation.

In the event a customer does not wish to disclose their identity or provide any documentation, the deposited funds are then refunded to the address the deposit was made from (or refund address) within 24 hours, minus any transaction fees.